Nicole Ribeiro

Drove growth and retention of strategic OEM accounts, including Mercedes-Benz, BMW, Volkswagen, Isuzu, and Rehau, within BASF’s automotive coatings portfolio.

Streamlined commercial and operational communication as the primary liaison between key OEM customers and internal technical, supply chain, and business development teams.

Collaborated with Business Development to identify and convert new business opportunities, contributing to portfolio and cluster growth strategies across the SADC region.

Utilized Salesforce and internal commercial tools to structure and negotiate competitive, value-based offers, safeguarding margin protection and ensuring contractual compliance.

Managed end-to-end sales order execution and coordinated with international suppliers (Germany, Spain) and local partners, ensuring continuity of supply for key OEM customers.

Contributed to the end-to-end redesign of commercial and operational processes for the Africa market area (Project PETER), enhancing efficiency and market responsiveness.

Successfully supported the onboarding and commercial-operational setup for new automotive customer BAIC (Project TRACTION), expanding market presence.

Managed customer accounts across diverse agricultural, plastics, and wood-chipping sectors, acting as a central coordination point for customers, suppliers, and logistics partners.

Executed end-to-end sales orders and managed account coordination, proactively identifying opportunities to grow existing accounts through improved service delivery.

Optimized inventory planning and purchase order management in line with customer demand and commercial forecasts, ensuring consistent product availability.

Monitored sales performance against budgets and forecasts, proactively escalating risks and supporting corrective actions to safeguard commercial targets.

Proactively managed customer credit exposure and supported risk mitigation strategies, contributing to financial stability and business continuity.

Coordinated and administered all local and imported deliveries, managing shipment planning and liaising with third-party logistics and service providers.

Ensured timely delivery and service level adherence through daily communication and proactive follow-ups with customers and logistics partners.

Supervised warehouse picking and packing staff, contributing to enhanced operational efficiency within warehousing and logistics operations.

Assisted with broader administrative and operational activities, supporting overall departmental efficiency and process flow.